The set of great quotes by guru of usability in web Steve Krug, the author of the best-seller “Don’t Make Me Think: A Common Sense Approach to Web Usability“. Always actual and useful to consider!
- The problem is there are no simple “right” answers for most Web design questions (at least not for the important ones). What works is good, integrated design that fills a need—carefully thought out, well executed, and tested.
- If you want a great site, you’ve got to test. After you’ve worked on a site for even a few weeks, you can’t see it freshly anymore. You know too much. The only way to find out if it really works is to test it.
- Designers love subtle cues, because subtlety is one of the traits of sophisticated design. But Web users are generally in such a hurry that they routinely miss subtle cues.
- Your primary role should be to share what you know, not to tell people how things should be done.
- Experts are rarely insulted by something that is clear enough for beginners. Everybody appreciates clarity.
- If something requires a large investment of time—or looks like it will—it’s less likely to be used.
- Another needless source of question marks over people’s heads is links and buttons that aren’t obviously clickable. As a user, I should never have to devote a millisecond of thought to whether things are clickable—or not.
- …usability is about people and how they understand and use things, not about technology.
- Making every page or screen self-evident is like having good lighting in a store: it just makes everything seem better.
- Nothing important should ever be more than two clicks away.